CXProx Global · Mauritius · 24/7
While you sleep,
someone is asking a question.
Every point of light is a city that never fully sleeps. Every arc is a customer being answered — by us, in your name.
In plain terms: we run 24/7 customer support and operations for ecommerce brands — email, chat, phone and social, in English and French, from Mauritius.
- 94%email CSAT
- 24/7coverage, EN & FR
- 5 daysto onboard
Act II · The Descent
Six lights hold the line.
In plain terms: everything after checkout, handled by one partner.
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Customer Support Outsourcing
Email, live chat, phone, social and help desk — dedicated or shared teams that answer as if they sat in your office.
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Ecommerce Operations
Orders, returns, exchanges, refunds, subscriptions and shipping issues across Shopify, WooCommerce and Amazon.
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Chargebacks & Disputes
Evidence, representment and prevention. We fight friendly fraud and win back revenue you'd written off.
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CX & Quality
CSAT programs, QA scorecards, ticket audits, agent coaching and voice-of-customer analysis.
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Ops & Workforce
SOPs, KPI dashboards, forecasting, scheduling and process mapping — the machinery behind calm support.
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AI & Automation
Claude and ChatGPT workflows, ticket routing, CRM and email automation — machines for the repetitive, humans for the human.
Act III · The Stream
A river of questions
flows through the night.
Emails, chats, calls, DMs — thousands of moments where a customer decides whether they trust you. Each one is caught, answered, resolved.
In plain terms: we cover every channel your customers use — with first-contact resolution as the goal, not deflection.
Act IV · The Deep
Every dispute is gold,
sinking.
Chargebacks pull revenue below the waterline — quietly, every month. We dive after it: evidence, representment, prevention.
In plain terms: we respond to chargebacks with proper evidence, win more of them, and stop the preventable ones at the source.
What's sinking right now?
Act V · The Engine
Underneath the calm,
a machine of light.
SOPs, QA scorecards, forecasts, dashboards — the rings that keep every promise turning on time.
In plain terms: we don't just answer tickets. We build the operating system — processes, quality and workforce — and report on it weekly.
- 0%email CSAT
- 0/5weekly CSAT, sustained
- 33% → 33%churn, cut in one year
- 40%saved vs in-house
- 0 daysto onboard your team
Act VI · The Keepers
The night has
faces.
Forty-six of them, on an island in the Indian Ocean. Degree-qualified, bilingual, awake so you don't have to be.
In plain terms: a real, managed team in Mauritius (GMT+4) — English and French — with dedicated account management and QA oversight. Founded and led by Ash (Parvesh Dhookhit).
Trusted with the customers of TopG Merch, Fireblood, DNG Comics and 1StopLaundry.
Act VII · Dawn
Morning finds
nothing left unanswered.
You wake up. The queue is at zero, the disputes are filed, the report is in your inbox. That's the whole product.
From $2,800/month — 2 dedicated agents + management & QA oversight.
Typical engagements $2,800–$3,100/mo depending on coverage. Built for ecommerce brands doing $500K–$10M+ a year.